RETURNS & REFUNDS

At Thread & You, your satisfaction is paramount. With our free return service, you'll get replacement or item changed but can't be returned.

Please note all Made to Measure shirts and monogrammed items are non-refundable.

while online purchases should only be sent back to our warehouse, following the "How to return" guidelines below.  

If you need to return a gift, please follow the steps below. We suggest informing the person who gave you the gift, as the refund will be issued to the original payment method used to make the purchase.

Currently, exchanges are unavailable for other delivery destinations, however you can easily replace any product free of charge for a full refund and place a new order at your convenience.

please be aware we can only exchange for the same item or an item of the same price. Please indicate the new product in the printed Return Form that came with your parcel. Exchanged products will be shipped once we receive and process your return, subject to availability. If the exact style or size is no longer available, you will receive a refund using the original payment method.

Refunds will be issued against the original payment method. Currently, we do not offer store credit for online purchases.

Refunds will be made within 7-10 working days of receiving your return in accordance with the terms and conditions of your payment method provider.

Please note that if any international duties and taxes were paid at your delivery destination, these charges are non-refundable.