PAYMENTS & DELIVERY

We are pleased to offer complimentary
delivery on all orders. 

Timing and carrier companies depend on
your shopping destination:

UK: 1-2 business days via ~~~

Canada: 5-7 business days via ~~~

EU and other international destinations: approximately 2-3 business days
via~~~ . Please note timing may vary by Country/region, and will be stated at
checkout before payment.

The delivery time indicated above is
calculated from the dispatch date; orders received by 10 am GMT, Monday to
Friday, are dispatched on the same day. Please note that this can vary during
our busier periods. 

You will receive an email containing the
tracking number once the products are shipped. Please note we may need to split
your order into separate packages – for each package sent, you will receive an
email with shipping confirmation and a tracking number.

If you have any questions or require
more information about the delivery, please get in touch with Customer Service.

At Thread & you  every garment is carefully made from
premium-quality fabrics – all orders are subject to availability at the time of
purchase. If the item is no longer available at the time of purchase or is
subject to a delay, we will contact you as soon as possible at the email
address provided during checkout to let you know. 

Place your order, Monday to Friday, to
ensure same-day processing. Orders placed after this time or on weekends and
holidays will be processed the following working day.  

Please note that a signature may be
required upon delivery, therefore we suggest selecting an address where you or
someone else is present during office hours.

Carriers and delivery

UK: orders are shipped with ~~~~~~~.
The courier will inform you of the exact delivery date and time with one-hour
accuracy. You can change the delivery date or address if needed.

Canada\ US: orders are shipped with ~~~~~~~. The
customer will be responsible for paying any import duties or clearance fees.

EU and international orders: we offer Express Delivery with ~~~~~
(the estimated delivery time will be determined by your shipping destination
and indicated at checkout). On Demand Delivery is available according to the
carrier's local policies. The customer will be responsible for paying any
import duties or clearance fees.

Global-e is our third-party partner for
international deliveries, allowing secure and efficient shipping to over 100
destinations worldwide. If you have any questions or require more information,
please visit the Global-e help centre. Alternatively, you can contact our
Customer Service team at [contact here] or email us at Threadandyou@gmail.com

We accept the following payment methods:
Visa, MasterCard, American Express and PayPal. The currency you will be charged
in will be displayed on the product page and in your shopping bag. 

Other options payment methods, will be
available based on your shipping destination.

Once the transaction is completed, you
will receive an email confirming the details of your order. You will also
receive an email containing the tracking number once the products are shipped.

For orders sent to the UK, EU and most
international destinations, the order total will include all applicable fees,
taxes and duties – these are calculated automatically and displayed at checkout
before payment is completed.

For orders sent to Canada and specific
international destinations, local taxes, duties and customs clearance fees may
apply and cannot be calculated or paid upfront. You will be clearly informed at
checkout, before payment is completed, that additional fees may be requested at
delivery. We also suggest checking with the carrier company or local customs
office before placing your order. 

We currently ship to mainland UK, EU,
Canada and over 100 international destinations through our partner,
Global-e. 

Additionally, remote or specific
locations may not be served by the carrier. Any information on the delivery
restrictions will be shown at checkout.