TERMS & CONDITIONS

Online Shopping Terms and Conditions

 

At Thread & You, we take great care to accurately
present our products on our website. However, please note that the images you
see may vary depending on your monitor's display and color capabilities. We
cannot guarantee that the product images displayed are an exact representation
of the actual merchandise. Before placing an order, we advise you to carefully
review our Terms & Conditions, Delivery Information, and Returns Policy, as these form an integral part of your purchase experience.

 

By submitting an order through our website, you confirm that the payment details provided are valid and accurate. Upon acceptance and processing of your order by us, full payment will be made. We reserve the right
to cancel any order placed on our website, in which case you will receive a
full refund and notification promptly. If the billing details match the delivery address, you confirm your identity as the person referred to in the
delivery address. Otherwise, by placing an order, you affirm your identity as indicated in the billing details.

 

Visitors under the age of 16 should refrain from registering
or providing any information on this website.

 

Website Usage

 

Thread & You reserves the right to modify, correct, or
update information on our website, including product details, at any time
without prior notice. While we strive for accuracy in product descriptions and
service information, we do not guarantee the website's uninterrupted operation,
nor do we warrant it to be error-free, free from defects, viruses, or bugs, or
compatible with all software or systems. Your access to and use of the website
are at your own risk. You agree not to transmit defamatory, threatening,
obscene, harmful, or otherwise objectionable material through or to our
website, which may violate the rights of others, including intellectual property rights, confidentiality, or privacy, or fail to comply with applicable
laws.

 

Liability and Indemnity

 

Except where prohibited by law, Thread & You and its
affiliates, directors, employees, agents, or representatives shall not be
liable for any direct, indirect, incidental, consequential, or punitive damages
arising from your use of the website or any services offered. This includes,
but is not limited to, loss of data, loss of profits, business interruption, or
damage to software or hardware. You agree to indemnify Thread & You and its agents against all claims, liabilities, damages, costs, and expenses, including
legal fees, arising from any breach of these Terms and Conditions by you. We
reserve the right to terminate your use of the website immediately if we believe
you have violated these terms.

 

Jurisdiction

 

The Thread & You website is operated and controlled from
the India. These Terms and Conditions, and any matters related to orders placed
on our website, are governed by English law. By using our website, you consent
to the exclusive jurisdiction of the English courts in connection with any
disputes arising from or related to the website or your orders.

 

General

 

Thread & You may update these Terms and Conditions at
any time. If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

By Appointment

 

1. Payment

 

For initial appointments and bespoke samples, a 50% deposit of the total order, including taxes, is due upon ordering. Production commences only after receipt of this deposit. The remaining 50% balance for completed
goods, including taxes, is due upon collection or before delivery, if applicable. Repeat orders require 100% payment upfront before production
begins.

 

2. Quality

 

If you are dissatisfied with the quality or fit of your
ordered item(s), Thread & You will repair, replace, or refund after inspecting the goods. We guarantee that the completed garment will match the
description on the confirmed order form unless agreed changes are documented.

 

3. Defects

 

In case of manufacturing errors, Thread & You will
follow a policy of repair, replacement, or refund upon inspecting the returned
garment. We are not liable for defects resulting from failure to follow care instructions.

 

4. Weight Gain/Loss

 

Thread & You crafts each garment based on measurements taken at the time of order and client fittings. We are not responsible for fit variations due to significant weight gain or loss, as defined by Thread & You.

 

5. Changes to Order Details

 

Requests to change an order must be made within 48 hours of order confirmation. Significant changes may extend the lead time, and
confirmation in writing is required at the fitting stage.

 

6. Order Cancellation

 

Once a By Appointment order is finalized and confirmed, it
cannot be canceled once manufacturing begins, especially for multi-garment
orders starting with the first garment. Cancellation requests are at Thread
& You's discretion.

 

7. Returns and Refunds

 

Custom-made goods are non-returnable unless faulty. Proof of purchase is required for return or refund requests, which are subject to Thread
& You's discretion.

 

8. Deliveries and Lead Times

 

Full payment is required before delivery. Lead times may vary depending on fabric availability. Thread & You is not liable for delays caused by factors within the client's control, courier delays, or
customs delays. Tax and import duties are the responsibility of the customer
for orders shipped outside the India.

 

For any inquiries regarding our services, please contact us
at [Insert Address], [City], [Postal Code], or email [Insert Email Address].